Website: www.thenexro.com
1. Introduction
At NEXRO, we understand that customers may occasionally need to cancel an order.
This Cancellation Policy explains how cancellation requests are handled for purchases made through www.thenexro.com.
2. Cancellation Before Dispatch
Customers may request cancellation of an order before the product has been dispatched.
Cancellation requests are subject to the order’s processing status, supplier confirmation and applicable consumer protection requirements.
Submitting a cancellation request does not automatically confirm cancellation. NEXRO will review the request and communicate its outcome.
3. Orders Already Being Processed
As NEXRO works with multiple suppliers and fulfilment partners, order processing may begin shortly after confirmation.
If an order has already entered preparation, packing or supplier fulfilment, NEXRO will attempt to accommodate the cancellation request wherever reasonably possible.
Where cancellation cannot be completed, customers will be informed of the available options under the applicable Return, Replacement & Refund Policy and consumer protection requirements.
4. Cancellation After Dispatch
Once an order has been dispatched, cancellation may no longer be possible through the normal cancellation process.
Customers should contact NEXRO Customer Support for assistance.
Any return, replacement or refund request will be assessed under the applicable Return, Replacement & Refund Policy and consumer protection requirements.
5. Customized and Made-to-Order Products
Certain personalized, customized or made-to-order products may enter production shortly after order confirmation.
Cancellation may be restricted once customization or production has begun.
Any applicable cancellation restrictions should be disclosed before purchase and will remain subject to applicable consumer protection requirements.
6. Cancellation of Prepaid Orders
If a prepaid order is successfully cancelled, NEXRO will initiate a refund of the eligible amount to the original payment method, wherever supported.
Refund processing and credit timelines depend on the payment provider, banking system and applicable requirements.
Customers will be informed of the refund status through available communication channels.
7. Cancellation of Cash on Delivery (COD) Orders
Customers may request cancellation of eligible COD orders before dispatch.
As payment has not ordinarily been collected for a COD order before delivery, cancellation generally does not involve a refund.
Where any advance amount has been collected, its treatment will depend on the applicable order terms and consumer protection requirements.
8. Partial Order Cancellation
Orders containing products from multiple suppliers may be processed or dispatched separately.
Customers may request cancellation of individual items before their dispatch.
Partial cancellation is subject to the processing status of each item and applicable supplier conditions.
Any eligible refund will relate to the successfully cancelled items.
9. Cancellation by NEXRO
NEXRO may need to cancel an order due to circumstances such as:
- Product unavailability
- Supplier fulfilment limitations
- Delivery PIN-code restrictions
- Payment failure or verification issues
- Suspected fraudulent transactions
- Incorrect product information or pricing requiring resolution
- Other circumstances preventing lawful or reasonable fulfilment
Customers will be informed of the cancellation and the reason where appropriate.
If NEXRO cancels a prepaid order, the amount received for the cancelled items will be refunded in accordance with applicable requirements.
10. How to Request Cancellation
Customers can request cancellation by contacting NEXRO Customer Support.
Please provide:
- Order number
- Customer name
- Registered mobile number or email address
- Product details
- Reason for cancellation, if available
Customers are encouraged to submit requests promptly to improve the possibility of cancellation before dispatch.
11. Refunds and Consumer Rights
Approved cancellation refunds will be handled in accordance with NEXRO’s Return, Replacement & Refund Policy and applicable consumer protection laws.
Nothing in this Cancellation Policy is intended to limit statutory rights available to customers.
12. Contact Information
NEXRO Customer Support
Email: support@thenexro.com
Phone: +91 9748997535
Website: www.thenexro.com
13. Policy Updates
NEXRO may update this Cancellation Policy to reflect operational changes, supplier arrangements or applicable legal requirements.
The latest version will be published on the official NEXRO website.