NEXRO — Shipping & Delivery Policy

1. Shipping Coverage

NEXRO provides standard shipping across India to locations serviced by our logistics and delivery partners.

Delivery availability is subject to the serviceability of the customer’s PIN code and applicable courier restrictions.

2. Free Standard Shipping

NEXRO offers FREE Standard Shipping on all products across India.

Standard shipping costs are included in the displayed product prices. No additional standard shipping fee will be charged at checkout.

3. Cash on Delivery (COD)

NEXRO offers Cash on Delivery (COD) for selected eligible products and serviceable delivery locations across India.

COD availability depends on the product, supplier, delivery PIN code, order value and courier partner.

Customers may select COD at checkout only where this payment option is available for their order.

Free standard shipping applies to eligible COD orders. Any separate COD handling charge, if applicable, will be clearly disclosed before order confirmation.

For orders containing multiple products, COD availability may depend on the eligibility of all items in the cart.

4. Order Processing and Dispatch

Prepaid orders are processed after successful payment confirmation. Eligible Cash on Delivery (COD) orders are processed after order confirmation and any applicable verification.

As NEXRO works with multiple suppliers and fulfilment partners, processing and dispatch times may vary depending on product availability, supplier location, customization requirements and operational conditions.

5. Estimated Delivery Time

Delivery estimates may vary according to the product, dispatch location, destination PIN code and courier service.

Where available, estimated delivery information will be communicated during checkout, after order confirmation or through shipment updates.

Delivery estimates are indicative and are not guaranteed delivery commitments.

6. Order Tracking

Where tracking information is provided by the logistics partner, NEXRO will share the relevant tracking details with the customer through available communication channels.

Tracking updates may take time to appear after dispatch.

7. Multiple Shipments

Orders containing products from different suppliers or fulfilment locations may be delivered in separate packages.

Customers will not be charged additional standard shipping fees for such shipments.

8. Delivery Delays

Delivery may be affected by factors including weather conditions, transport disruptions, courier operational issues, public holidays, incorrect addresses, remote locations or circumstances beyond reasonable control.

NEXRO will make reasonable efforts to assist customers with delivery-related enquiries.

9. Incorrect or Incomplete Delivery Address

Customers are responsible for providing accurate delivery information, including their name, mobile number, full address and PIN code.

Address corrections requested after dispatch may not always be possible.

10. Failed Delivery Attempts

If delivery cannot be completed because the recipient is unavailable, the address is incorrect or the customer cannot be contacted, the courier partner may attempt redelivery or return the shipment.

Any subsequent resolution will depend on shipment status and applicable supplier and courier conditions.

11. Damaged, Incorrect or Missing Products

Customers receiving a damaged, incorrect or incomplete product should contact NEXRO customer support promptly with the order number, relevant photographs and available supporting information.

Such cases will be reviewed under NEXRO’s applicable Return, Replacement & Refund Policy and consumer protection requirements.

12. Shipment Not Delivered

If a shipment is significantly delayed, marked delivered but not received, or returned to the sender, customers should contact NEXRO support.

NEXRO will coordinate with the relevant supplier or logistics partner to investigate and determine the appropriate resolution.

13. Contact Information

For shipping and delivery enquiries:

NEXRO Customer Support

Email: support@thenexro.com

Phone: +91 9748997535

Website: www.thenexro.com

NEXRO reserves the right to update this policy to reflect operational changes and applicable legal requirements. The latest version will be available on the official website.