NEXRO – Privacy Policy
At NEXRO, we respect your privacy and are committed to handling personal information responsibly. This Privacy Policy explains the types of information we may collect when you use our website, how that information may be used and shared, and the choices available to you.
1. Information We May Collect
When you browse our website, create an account, place an order, contact customer support or otherwise interact with NEXRO, we may collect information such as:
• Name
• Mobile/telephone number
• Email address
• Billing and delivery address
• Order and transaction details
• Product preferences and shopping activity
• Customer-support communications
• Device, browser and website-usage information
• IP address and related technical information
• Other information voluntarily provided by you
2. How We Use Your Information
We may use personal information for purposes including:
• Processing and fulfilling orders
• Delivering products
• Providing order and shipment updates
• Processing payments, refunds and replacements
• Providing customer support
• Managing customer accounts
• Preventing fraud and unauthorized transactions
• Improving our website, products and services
• Maintaining security and website functionality
• Meeting applicable legal and regulatory requirements
• Sending promotional communications where permitted and subject to applicable consent/opt-out requirements
3. Payments
Online payments may be processed through authorized third-party payment gateway/service providers.
NEXRO does not intend to directly store complete sensitive payment credentials such as full card details where those details are securely processed by the applicable payment service provider.
Payment providers may process information according to their own privacy and security practices.
4. Sharing of Information
We may share information with service providers where reasonably necessary to operate our e-commerce business, including:
• Product fulfilment/service providers
• Logistics and courier partners
• Payment gateway/payment service providers
• Website hosting and technology providers
• Customer-support and communication providers
• Analytics and advertising platforms
• Professional advisers and authorities where legally required
Such information should be limited to what is reasonably necessary for the relevant purpose.
NEXRO does not sell customers’ personal information as a business practice.
5. Order Fulfilment
Information necessary to process and fulfil an order, such as the customer’s name, contact details, delivery address and relevant order information, may be shared with appropriate fulfilment, logistics and technology partners.
6. Cookies & Similar Technologies
Our website may use cookies and similar technologies to:
• Maintain website functionality
• Remember preferences
• Understand website usage
• Improve customer experience
• Measure website and marketing performance
• Support relevant advertising/remarketing where permitted
Users may be able to manage cookies through their browser settings and any cookie controls provided on the website.
7. Analytics & Advertising
NEXRO may use services such as Google Analytics, Meta Pixel or similar analytics/advertising technologies to understand website performance, measure marketing effectiveness and improve customer experience.
The information processed by these services is also subject to the respective service provider’s terms and privacy practices.
8. Data Security
We take reasonable administrative and technical measures appropriate to our operations to protect personal information against unauthorized access, misuse, loss or disclosure.
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
9. Data Retention
Personal information may be retained for as long as reasonably necessary for order fulfilment, customer support, accounting, fraud prevention, dispute resolution and compliance with applicable legal or regulatory requirements.
Information that is no longer reasonably required will be handled in accordance with applicable requirements.
10. Customer Choices & Requests
Subject to applicable law, customers may contact NEXRO regarding their personal information, including requests to access, correct or update information or raise privacy-related concerns.
Certain information may need to be retained where required for legal, accounting, fraud-prevention or legitimate business purposes.
11. Marketing Communications
Where customers have opted in or where otherwise permitted, NEXRO may send information regarding products, offers or promotions.
Customers may opt out of promotional communications through the unsubscribe/opt-out mechanism provided or by contacting us.
Transactional communications relating to orders, payments, deliveries, security or customer service may still be sent where necessary.
12. Children’s Privacy
NEXRO’s website and services are intended for general e-commerce use and are not specifically directed at children for independent purchasing.
Where appropriate, purchases involving children’s products should be made by a parent, guardian or other responsible adult.
13. Third-Party Links
Our website may contain links to third-party websites or services. NEXRO is not responsible for the privacy practices or content of independent third-party websites.
Customers are encouraged to review the privacy policies of those services separately.
14. Changes to This Privacy Policy
NEXRO may update this Privacy Policy from time to time to reflect changes in our operations, technology or applicable requirements.
The latest version will be published on our website with the applicable effective date.
15. Contact Us
For privacy-related questions, concerns or requests, customers may contact NEXRO using the official contact information provided on our website.
NEXRO — Everyday, Elevated.